M8bet Privacy Policy — Protecting Our Users' Data
Your privacy is our priority. This document clearly explains what information m8bet collects, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
Effective Date: 1 January 2026 | This version supersedes all previous versions of the privacy policy.
1. Information We Collect
When you register and use the m8bet platform, we collect several categories of information to ensure the platform runs smoothly and securely for you. This collection is carried out transparently and solely for the purposes stated in this policy.
Personal Account Information
During registration, we collect your full name, date of birth, email address, mobile number, and identification details required for account verification. This information is used to confirm your identity, ensure you meet the minimum age requirement, and protect your account from unauthorised access.
Device & Browser Information
We automatically collect technical information about the device you use to access m8bet — including device type, operating system, browser version, IP address, and time zone. This information helps us optimise your platform experience on your smartphone and detect any unusual activity.
Payment Information
To process deposits and withdrawals in MYR, we collect the payment method details you register — including bank name, masked account number, and account holder name. We do not store full credit or debit card details; all payment processing is handled through secure, encrypted payment systems.
- Personal identification details (name, email, phone)
- Device and web browser data
- MYR payment information (encrypted)
- Transaction history and platform activity
- Cookie and session tracking data
- Customer support communication history
2. How We Use Your Information
Your personal information and device data are used to verify your identity at login, detect unauthorised access attempts, and send you security notifications when necessary. This is the primary layer of protection for your m8bet account.
Payment information is used solely to process MYR deposits and withdrawals, verify ownership of the registered payment method, and comply with applicable financial oversight requirements.
Your communication history with the m8bet support team is retained so we can provide more effective assistance, resolve disputes, and continuously improve our overall service quality.
Anonymised usage data is analysed in aggregate to understand how users interact with the m8bet platform, enabling us to improve the interface, performance, and content most relevant to Malaysian users.
3. Cookies & Session Tracking
M8bet uses cookies — small text files stored on your device — to keep the platform running smoothly and deliver a better experience. There are three main categories of cookies we use:
Essential cookies: Required for core platform functions such as login session management, account security, and transaction processing. These cookies cannot be disabled without affecting platform functionality.
Performance cookies: Collects anonymised data on how pages are accessed to help us identify areas requiring technical improvement. This data does not identify individual users.
Preference cookies: Saves your preferences such as language and display format so the platform feels more personalised every time you return. These cookies can be cleared through your browser settings at any time.
You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect login functionality and account security.
4. Data Storage, Security & Information Sharing
Security & Data Storage
All m8bet user personal data is stored in a protected server environment with industry-standard encryption. Access to personal data is restricted to trained staff who require it to carry out legitimate operational duties. We maintain strict security procedures, including multi-layered access controls and continuous system activity monitoring.
Your account information is retained for as long as your account remains active. Following account closure, we will retain necessary records for the period required by applicable legal or financial regulations, after which the data will be securely deleted.
Third-Party Sharing
M8bet does not sell, rent, or trade users' personal data to third parties for marketing purposes. Your information may be shared only in the following limited circumstances:
- Payment service providers who process MYR transactions on our behalf — bound by strict confidentiality agreements
- Regulatory authorities or law enforcement agencies where required by applicable law
- Technical service providers who assist in operating the platform infrastructure — with access limited strictly to the data they need
- Data encryption in transit and at rest
- Multi-layered access controls for internal staff
- 24-hour system activity monitoring
- Regular security assessments by the technical team
- A clear security incident response procedure
- Secure data deletion upon expiry of the retention period
5. User Rights, Policy Updates & Contact Information
Your Rights as an m8bet User
As an m8bet platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email and will be processed within 30 business days.
- Right to Rectification: If your personal data is inaccurate or incomplete, you may request a correction through your account settings or by contacting the m8bet support team.
- Right to Erasure: You may request the deletion of your personal data when it is no longer needed for the purpose it was originally collected. This request is subject to any applicable legal record-keeping requirements.
- Right to Object: You have the right to object to the processing of your personal data for certain purposes, including unwanted marketing communications.
Changes to This Privacy Policy
M8bet reserves the right to update this privacy policy from time to time to reflect changes in data processing practices or legal requirements. Users will be notified of any material changes via their registered email or in-platform notification. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Us
For any enquiries, requests, or complaints regarding your data privacy on the m8bet platform, please reach us through:
- Email: [email protected] — include the subject line "Data Privacy Enquiry" for faster processing
- Review FAQ page us for immediate assistance on privacy and account security
Your Data Is Safe With Us
Create your m8bet account with complete confidence — your privacy is protected from start to finish. Have questions? Check the FAQ us or contact support directly.